Payment of deliveries

Article 7 of the General Conditions

Delivery, delivery time and costs

The buyer can either collect their order (unassembled items) free of charge from the Lutry store or have it delivered to their home. This service may be subject to a charge.

Deliveries are made to the address indicated on the order form, which can only be in the geographical area initially agreed. For parcel deliveries, the buyer is usually delivered to his home by the Post Office or a carrier. In the event of the buyer's absence, he will receive a delivery notice from the postman, which allows him to collect the ordered products himself from the Post Office or the designated collection point, during the period indicated by the postal services. In the event of non-collection of the order during the designated period, costs for a 2nd delivery may be charged.

In case of deliveries to mountainous regions, delivery is made to the nearest valley station. Additional technical equipment (furniture lift, crane, ski lift, helicopter, etc.) are the responsibility of the recipient of the goods. Deliveries are not available for areas where cars are prohibited or accessible only by cable car or boat.

If you order multiple items, the delivery time of the order may be adapted to the delivery time of the item with the longest delivery time.

The risks related to transport are the responsibility of the purchaser from the moment the items leave the premises of the company Jardin-Confort SA. The purchaser is required to check in the presence of the postman, carrier or delivery person, the condition of the packaging of the goods and its contents upon delivery. In the event of damage during transport, any protest must be made to the carrier within 24 hours of delivery.

Delivery may consist of several partial deliveries. If Jardin-Confort SA wishes to make partial deliveries, Jardin-Confort SA will bear the additional costs incurred. The buyer is not entitled to refuse partial deliveries. The ordered deliverable items must be able to be delivered upon request by Jardin-Confort SA within a maximum of 7 days, failing which any storage costs will be borne by the customer.

The right to damages related to a delay in delivery is excluded in all cases. The delivery times provided for information purposes are expressed in number of working days. The delivery times given reflect the usual time in normal situations but are indicative and are not binding on Jardin-Confort Sa. These, if exceeded, cannot justify a request for discount, cancellation or refund.

Depending on the size and weight of the order, you may be asked to contribute to the delivery costs. Depending on the delivery area, additional optional paid services may be offered (delivery to the upper floor, assembly, unpacking, etc.).

Jardin-Confort SA reserves the right to cancel or adapt at any time the delivery and service costs, the delivery method, the assembly services, the service and the delivery method chosen and paid by the buyer.

Shipping costs:

ORDER UP TO 30KG:

Home delivery of parcels by post: Only for orders that can be sent by parcel post. Without unpacking and without assembly.

Maximum order weight: 30kg. Maximum dimensions of the package containing all the items in the order: length: 250cm; circumference: 400cm (2 × height + 2 × width + 1 × longest side).

Free shipping from CHF 100.- purchase for standard postal parcels (non-bulky*):

Lower amounts:

Up to 2kg: CHF 8.50

Up to 10kg: CHF 11.50

Up to 30kg: CHF 20.50

*Shipping for non-standard postal parcels (bulky items):

• Shipments longer than 100 cm
• Shipments of 2 dimensions greater than 60 cm
• Unpackaged shipments

Up to 30kg: CHF 29.-

ORDER FROM 30 KG:

Home delivery of parcels by Planzer carrier, Poste Cargo or Jardin-Confort SA delivery men.

-Free shipping from 2000.- purchase

-Lower amounts: CHF 59.- For French-speaking Switzerland. Supplements depending on geographic delivery areas outside French-speaking Switzerland.

Without unpacking and without assembly. Delivery in parcels or on pallets free of charge to the curb or downstream station. The goods are unloaded at the edge of the road, they are not taken to their final installation location.

Packaging must be disposed of by the buyer via the nearest household waste collection center. If the order is delivered on a transport pallet, the carrier may in some cases take back the pallet directly. Otherwise the buyer must contact a local waste and recycling center near him or bring it back to our store.

The buyer is responsible for the proper accessibility of his home by delivery vehicles and trucks. He must check and confirm without delay if any difficulty could arise. Since the driver is responsible for delivery and access, the final decision regarding the possibility of delivery belongs exclusively to him.

Delivery is not possible in the following situations (non-exhaustive list):

-If the conditions mentioned for access and exit, as well as stopping and unloading the truck are not met.

-In narrow residential areas, where many cars are parked, with tight turns and winding streets.

-Location where the delivery address is more than 75 m from the place where the truck parks and unloads.

-If the access is not at least 50 cm wider than the length of the goods.

-Safe unloading is not possible for the driver because it is a main road with heavy traffic or many bends.

-If the delivery location is in a place without an access road or in a place that is difficult to access (e.g. a mountainous region).

DELIVERIES WITH SERVICES:

Not available in all regions. Jardin-Confort SA reserves the right to cancel or adapt the delivery method, service and delivery method chosen by the buyer. Additional costs for places prohibited to traffic, unsuccessful deliveries, difficult access and special delivery requirements (furniture lift, no elevator, elevator too small, for example). The buyer must check the dimensions of the items ordered and measure the accesses, doors as well as the stairs and / or elevator of the delivery address. It is his responsibility to ensure in advance that the delivery takes place without hindrance, without the use of a furniture lift or elevator or delivery with more than 2 people. If the delivery location upstairs does not have an elevator or if the size of the packaging of the items ordered cannot fit in the elevator, Jardin-Confort SA can reassess the delivery costs or change the delivery method. It is the customer's responsibility to inquire and check the measurements of the packages and the elevator beforehand.

- "SILVER" package CHF 79.- Delivery to the floor with unpacking of the items: Delivery to the final place of use, including upstairs. Unpacking of the items. Return and recycling of packaging. Without assembly.

- "GOLD" Package CHF 119.- Delivery to the floor and assembly of furniture*: Delivery, assembly of furniture and installation at home, including upstairs. Collection and recycling of packaging.

*The following items are excluded from the Gold Package and cannot be assembled: Swings, chests, cabinets, pavilions, shelters, gazebos, blinds, grills and barbecues.

The following services are excluded and cannot be carried out: fixing the items to the ground or wall, electrical connections and fittings, concreting, preparation of the ground, walls or surfaces, drilling, water and gas connections and fittings.

Important information about transport damage

Even though we have followed all instructions for proper packaging of freight, unfortunately from time to time it may happen that your order arrives damaged at its destination.

We therefore ask you to check the goods immediately upon delivery in the presence of the carrier and to note any damage on the delivery note before signing it.

For what?

Without this mention on the delivery note, you accept the damaged items by your signature, you confirm that you have received the goods complete and in perfect condition, a "clean reception".

A claim for damages against the carrier or sender is not accepted in the event of a subsequent claim for apparent damage with "clean receipt". The carriers' insurance companies refuse to cover the costs in this case. With a signed delivery note without mention of damage, the carrier and its insurer assume that the damage only occurred after delivery.

Unfortunately, our customers often believe that we have to pay for the damage despite the signed delivery note. Of course, we are at your side in the event of transport damage and will be happy to help you quickly and easily settle the claim. However, in the case of a "clean receipt" we reach our limits, because we also do not receive any compensation from the carrier for the costs incurred.

We therefore ask that you always check incoming shipments immediately in the presence of the driver in order to immediately complain in writing about any freight damage. This is the only way to ensure smooth settlement of claims in your interest. Shrink-wrapped pallets must be checked especially carefully because the damage is sometimes under the soft plastic film that hides the boxes underneath.

Garden-Comfort SA