This site is operated by Jardin-Confort SA under the name lumi-shop or lumi-shop.ch. Throughout the site, the terms "we", "our" and "us" refer to lumi-shop.ch and therefore to Jardin-Confort SA.

RETURNS

7 day return policy!

Refund in the form of a voucher.

Clauses:

• Duration:

Our returns policy lasts 7 calendar days from the date of receipt. If 7 calendar days have passed since the date of receipt, we are unfortunately no longer able to take back one or more items from your order, nor offer you a refund* in the form of a voucher or exchange. If the customer cannot present proof of receipt of the order dated, the date of dispatch of the order from our premises will be taken into consideration for the start of the 7-day period. The date of physical return of the goods to our premises in Lutry must take place before the end of this 7-calendar day period.

*Refund in the form of a voucher.

• Terms:

To be eligible for a return, the item must be unused and in perfect new condition. It must not show any signs of use. It must also be in the original packaging in perfect condition, unopened, clean and undamaged. The return must have been approved in writing by our customer service. To process your return request, we need a copy of the receipt or proof of purchase. Customer service: info@lumi-shop.ch

• Exclusions:

Several types of items cannot be returned or exchanged: Items specially ordered for the customer from our suppliers or manufacturers, sale items or items with a discount. Assembled or unpacked items cannot be returned because the packaging has been opened and they are no longer in the original packaging. Even if the assembly or unpacking has been done by us, at your request or not. Additional non-returnable items: gift cards, vouchers, sale items, exhibition models ("exhibition"), Health and personal care items, mattresses, linen and cushions. The shipping costs (delivery costs) spent are not refundable. The shipping and return costs will be deducted from the voucher.

In certain situations, only partial refunds* can be granted after agreement and decision by Jardin Confort SA: Items with signs of use or that have been assembled. Any item not in its original condition or damaged, with missing parts or without factory packaging. Any item that is returned more than 7 days after delivery.
Only regular priced items may be refunded*, unfortunately sale or reduced price items cannot be refunded*.

*Refund in the form of a voucher.

• Procedure:

Please do not send your purchase directly back to the manufacturer. Items must be returned to our store in Lutry. To return your product, you must present it to our store Jardin-Confort SA, Route de Lavaux 425, CH-1095 Lutry, or send it to us by parcel. The return shipping costs are the responsibility of the customer. The customer also bears the transport risks for the return. Depending on where you live, the time it takes for the exchanged product to reach you may vary. The date of receipt at our premises must be within the 7 calendar day period for the right to return and not the date of dispatch. If you are shipping an item, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item or that it will be in perfect condition.

Once your return is received and inspected by us, we will send you a second email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund* or exchange. If the return is approved, then your refund* will be processed and a credit will automatically be applied in the form of a purchase voucher for the value of the item (minus the shipping costs), as soon as possible.

*Refund in the form of a voucher.

• Miscellaneous:

The clauses governing returns remain to have been read and approved for all orders made by the customer.

The legal provisions of the Code of Obligations apply to all other points.

Legal forum: Lutry

lumi-shop.ch is an online sales site managed and owned by the company Jardin Confort SA

Garden Comfort SA
Lavaux Road 425
1095 Lutry
Swiss

This site is operated by Jardin-Confort SA under the name lumi-shop or lumi-shop.ch. Throughout the site, the terms "we", "our" and "us" refer to lumi-shop.ch and therefore to Jardin-Confort SA.

Commercial register number: CH-550.0.131.881-3
VAT: CHE-100.142.327

Contact: info@lumi-shop.ch

Lutry, 01.01.2021